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Terms

Terms & Conditions

How do I place an order?

You can order directly through our website or via email at info@vigilantee.co.nz

We are happy to answer any questions you might have with regards to sizing, product details or particular brands. We aim to reply to all emails within 24hours.

Do you offer gift wrapping?

Yes! All orders are gift wrapped at no extra cost.


Returns & Exchanges:

I ordered the wrong size?

We are happy to exchange sizes provided we have one available in stock. All returns must be sent back in original condition, with tags attached and be unworn/unused. A store credit will be issued if we cannot offer a size exchange. We do not offer refunds for change of mind. For exchange enquiries please email info@vigilantee.co.nz within 7 days of receiving your order. Please ensure items are returned via courier as we accept no responsibility for items lost in the post. Shipping and handling charges are non-refundable for product exchanges. The cost of shipping returned items is the responsibility of the buyer. Please contact us for a return address.

Please note: we do not accept returns or exchanges on sale items.

My item is faulty?

All items are thoroughly checked before being packaged and sent to you, however on the very rare occasion a fault is found please contact us via email info@vigilantee.co.nz to resolve. We are happy to offer a replacement (if available), store credit or full refund for faulty items. All claims are subject to our discretion. Please ensure items are returned via courier as we accept no responsibility for items lost in the post. Please contact us for a return address.

Disclaimer

The information on this website is provided in good faith and to the best of our knowledge is accurate and current. We reserve the right to change any details on the website at any stage, including prices without prior notice.

Privacy

Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Vigilantee Apparel Company ltd. We do not collect or record any credit card details you may provide when purchasing products via our website. Your credit card details are processed by paypal through the website, which is linked to our banks merchant account.

For all other enquiries please email info@vigilantee.co.nz